can't bulk download files

[nonseq93]

I've tried to bulk download my files via browser to no avail. It told me to wait for a link. It's been several days and still nothing has been sent/received. I also purchased this service based on the "why blomp" section stating there was a windows and mac app which aren't even available. I tried contacting via the "contact us" page and clicked to forward a copy to my email which I never received which leads me to believe my messages aren't being seen. I wish there was a chat or email to contact someone with. Right now it feels like I've been scammed with no way to download my information.

[BlompSupport]

Hi nonseq93,

Thank you so much for your message, and we’re really sorry to hear about your recent experience and we truly appreciate you bringing this to our attention.

We want to assure you that you haven’t been scammed, and we’re here to help make things right. Our expert developers are currently looking into the issue with bulk downloads. In the meantime, could you please let us know approximately how many files you were trying to download? And what's the total size of the files?

This will help us investigate more quickly and accurately. We’re also actively working on improving the apps and communication flow, thank you for your patience as we make things better.

You're part of the Blomp community, and we’re here for you. Please don’t hesitate to reply with any additional details so we can assist right away.

Warm regards,

[nonseq93]

Thank you for responding.
I'd like to download everything in my storage. It says the total of what I have is 67.1 GB. Files & Folders: 1220

[BlompSupport]

Hi nonseq93,

Thanks so much for your follow-up! We really appreciate the info you provided, which helps a lot.

To begin with - We wanted to let you know that we had multiple people from our team check our database, and we do not see your ticket/message anywhere. We also ran a test on our end to make sure there are no issues, and all messages are coming through as expected. So it’s possible something went wrong during submission. We’re glad you reached out here, so we can assist.

In the meantime, we’re still actively looking into the bulk download issue. We have one of our expert developers looking into your issue. That being said, we will try to provide an update today so that you can continue with your bulk download.
Thank you again for your patience. We’ll keep you updated.

Warm regards,