Issue uploading archives via web

[c1122]

Dear blomp,

I have difficulty accessing my folder. It is always loading. The folder size is approximately 135 GB, and I now want to upload more files to the same folder.

Thanks

[BlompSupport]

Hi c1122,

Thanks for reaching out, and we’re really sorry you’re having trouble accessing your folder. We’d love to help you get this resolved as soon as possible!

Since the folder size is quite large (135 GB), it may take some time to load, depending on your internet speed and browser performance. Could you please try the following?

1- Clear your browser cache
2- Try accessing your folder using a different browser (like Chrome or Firefox)
3- Let us know what browser and device you’re using

Also, if you could share a screenshot or screen recording of what you're seeing, that would really help our team look into it more closely.

Looking forward to hearing back from you!

Kind regards,