Plans not activated

[faruukn]

I bought the 2TB plan 30mins ago payment was successful but my plan was not active, then i changed my plan to 250GB and the payment sucessfull again but i did not get the plan either, now i paid for two plans and did not get any of them, can i get some help please

[BlompSupport]

Hi there,

Thank you for reaching out! We’re really sorry to hear about the trouble, and we’re looking into your account and transaction records from our end.

To help us resolve this faster, could you please send us a screenshot of the payment confirmation or any charges that may have appeared on your end?

Once we have that, we’ll be able to assist you further and make sure everything is sorted out as quickly as possible.

Thanks for your patience, we’re here to help.

With appreciation,

[faruukn]

https://ibb.co/YFwVx34Z
https://ibb.co/dwbqyJ2X

[BlompSupport]

Hi there,

Thanks for reaching out and letting us know about the issue.

We’ve checked on our end and haven’t seen any charges come through for your account just yet. Could you please let us know which device you used to make the purchase? If it was from an Apple device, kindly send us a copy of your Apple receipt for both transactions so we can assist you further.

You can follow the steps in the link below to retrieve your Apple purchase receipt: https://support.apple.com/en-us/HT204088

Once we have this information, we’ll do our best to get things sorted for you as quickly as possible.

Best regards,

[faruukn]

https://ibb.co/3ymgrYwb
https://ibb.co/RGsWW2Gg
by the way i got refunded for the second (6.49 tl) purchase so i just want my plan for first payment