problem with upgrade

[zecarodrigues]

I did that and sent you the pictures.
Do you want me to do it again?
Are you sure of what are you doing?
Thanks
Jose Carlos.

[BlompSupport]

Hello Jose,

After reviewing our end, we haven't been able to detect any issues.
To assist you further, could you please provide a video or screen recording illustrating the problem you're experiencing?

As previously advised, ensure you're using the latest version of Blomp and capture the file explorer in the background during the recording.

Thank you for your cooperation.

Best regards,

[zecarodrigues]

Downloaded the last version. Bu now can't login in my account
What can I do?
Thanks
Jose Carlos

[zecarodrigues]

I installed the new version of the program. and now I can't even log into my account.
What should I do?
Thank youJosé Carlos

[BlompSupport]

Hi Jose,

We apologize for the inconvenience you're experiencing with logging into your account following the installation of the latest version of Blomp.

Rest assured, we're actively investigating your account and will promptly notify you once the issue has been resolved.

Kind Regards,

[zecarodrigues]

No news?

[BlompSupport]

Hello Jose,

Thank you for your patience!

1. Good news – we've sorted out the issues with your account, so you should be able to log into Blomp hassle-free now.

2. Regarding your Z-Drive, we've sent you a DM containing a screen recording that explains how to mount and access it. Just follow the steps shown in the video, and please let us know if it works for you.

3. If you require any additional assistance, it would be greatly appreciated if you could send us a screen recording of your process.

We're here to assist you in any way we can!

Cheers,

Regards,

[zecarodrigues]

How can I see this video?
Thanks
Jose Carlos

[zecarodrigues]

Z drive is ok now.
Thanks
Jose Carlos