Technology can be tricky, but we're here to help. In Technical Chat, you'll find a team of Blomp experts and a community of helpful users ready to tackle any challenges you might encounter. No question is too big or too small – we're committed to making your Blomp experience as smooth as possible.
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richard63
- Posts: 28
- Joined: Tue Nov 10, 2020 4:51 pm
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by richard63 » Thu Jul 20, 2023 8:07 am
Hello.
Today I got a mail:
Hello richard!
You haven’t logged in for a while. You may lose access to your account and will not have access to your photos, videos, and documents!
etc.
However, seems your check system is off, because I automatically login with the Blomp app -every- day when I start my PC.
So something is wrong here.
Please fix the check.
Status :
Greetings, Richard.
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BlompSupport
- Posts: 725
- Joined: Wed Feb 13, 2019 4:20 pm
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by BlompSupport » Tue Jul 25, 2023 9:43 am
Hey there!
Thanks for bringing this to our attention. Our Blomp team has already fixed this and you should no longer have any issues.
We apologize if this caused any confusion.
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richard63
- Posts: 28
- Joined: Tue Nov 10, 2020 4:51 pm
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by richard63 » Thu Jan 04, 2024 10:02 am
Hello.
Sorry to bump this topic, but today I got another mail saying I need to login.
However I login automatically with the app every day.
So maybe you can fix this again?
Status :
Greetings, Richard.
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BlompSupport
- Posts: 725
- Joined: Wed Feb 13, 2019 4:20 pm
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by BlompSupport » Thu Jan 04, 2024 11:23 am
Hello Blomper,
Happy New Year!
Apologies for the email you received, despite your daily account logins. The matter has been escalated to our technical team, and we will inform you as soon as the issue is resolved.
Thank you and have a great day.
Regards,
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richard63
- Posts: 28
- Joined: Tue Nov 10, 2020 4:51 pm
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by richard63 » Thu Jan 04, 2024 12:28 pm
Hello dear support.
Thank you very much and a happy New Year to you too!
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Greetings, Richard.
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BlompSupport
- Posts: 725
- Joined: Wed Feb 13, 2019 4:20 pm
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by BlompSupport » Fri Jan 05, 2024 4:39 am
Hello again, Blomper!
Thanks a bunch for the warm wishes!
I'm thrilled to share some good news with you – the issue has been resolved, and you won't be getting any more emails about not logging into your account.
If you have any more questions, feel free to get in touch.
Wishing you an absolutely fantastic day!
Best regards,
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richard63
- Posts: 28
- Joined: Tue Nov 10, 2020 4:51 pm
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by richard63 » Fri Jan 05, 2024 10:17 am
Hello there support.
Thank you very much for the quick solution.
Have a good one!
Cheers!
Status :
Greetings, Richard.
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