blomp service down (error 500 / 503 / credentials declined / file missing

[embroider5169]

Hi team,

Why is blomp down 2 times within 48h?

website is response is slow, and token access is denied.
This is the 2nd time in 48h that it happens, tested from 3 different networks all with the same result:

Code: Select all

Failed to create file system for "xxx": failed to make remote "xxx" to wrap: Post "https://authenticate.blomp.com/tokens": dial tcp 205.134.171.76:443: connect: connection timed out

same happens on other authentication URL tried both on 3 networks in 3 different country's same result.
also unable to login to dashboard from 3 different country's.

[life8607]

Dashboard also showing 0 bytes after loading for over30 min, please advice.

[embroider5169]

Dashboard also showing 0 bytes after loading for over30 min, please advice.

This is also my account btw, second premium i talked to you about in PM.

[life8607]

Hi service seems to back online now, could you please check why this keeps happenings? or inform the dev team about it.
i dont expect a instant fix but would like for it to get solved.

[BlompSupport]

Hey there,

We want to start by saying how sorry we are that you experienced an issue with our website. But we're really happy to hear that everything is back on track now and working well for you.

We'll dive into this matter and investigate further to prevent it from happening again in the future.

Your feedback is invaluable, and we truly appreciate you reporting the issue. You're helping make Blomp an even better, friendlier user space, and we can't thank you enough for that.

If there's anything else you'd like to share or if you need any assistance, please don't hesitate to let us know.
We're here to help!

Thanks again and have a fantastic day!

[embroider5169]

Hey there,

We want to start by saying how sorry we are that you experienced an issue with our website. But we're really happy to hear that everything is back on track now and working well for you.

We'll dive into this matter and investigate further to prevent it from happening again in the future.

Your feedback is invaluable, and we truly appreciate you reporting the issue. You're helping make Blomp an even better, friendlier user space, and we can't thank you enough for that.

If there's anything else you'd like to share or if you need any assistance, please don't hesitate to let us know.
We're here to help!

Thanks again and have a fantastic day!

Hi,

Thanks for the reply, everything seems to be stable sinds my last post, thanks for taking the time to reply!

Have a fantastic day as well <3

[BlompSupport]

That's great to hear! and always a pleasure talking to you

[embroider5169]

Hi Blomp,

Issue seems to be back again:

Code: Select all

2023/08/06 13:42:17 ERROR : IO error: 2 errors: blomp_subscription_encrypted: Post "https://authenticate.blomp.com/tokens": dial tcp 205.134.173.72:443: connect: connection refused; blomp_subscription_encrypted_2: Post "https://authenticate.blomp.com/tokens": dial tcp 205.134.173.72:443: connect: connection refused

could you please check whats going on?

Timestamp is CEST timezone (2min before this post).
Happening on both accounts again.

Dashboard showing 0bytes of data gain.
This happens every week, is there a maintenance window im not aware off? if so why is it during the day for european servers?

love to hear back from you guys!

[embroider5169]

Working again, could you ask the team to look into this?

Thanks in advance <3

[embroider5169]

Working again, could you ask the team to look into this?

Thanks in advance <3