facing issues downloading files

[vamcr]

Any update on this?

[BlompSupport]

Hello,

We are on the edge of the issue being fixed. Please give us a little bit more time and I promise you this will be fixed.

I know that you have been waiting for a while, but our programmers are working on this. I just re-reminded them to work on your issue faster and set your issue as high importance. I do not want you to wait anymore.

Just give us a little bit more time and Blomp will be just the way you like it.
Thank you for your patience.

[aragolaza]

Hello,

I am trying to download a folder and I am unable to do so.
I tried download all but I get an email with a Download Zip Folder that points to https://dashboard.blomp.com/dashboard/s ... 6abe00.zip but this links leads to the message below:
**********************************************************************************************
This site can’t be reacheddashboard.blomp.com unexpectedly closed the connection.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_CLOSED .
***********************************************************************************************
Could you please help?

Thanks.

[BlompSupport]

Hello aragolaza,

Thank you for contacting us. I forwarded your issue to our programmers along with Vamcr's issue. Both are marked as a high priority, so they will be fixed as soon as possible.

Thank you for your patience Blompers.
Know that you are making this platform better every day with your feedback.

[BlompSupport]

Hey aragolaza,

I contacted you privately with an update on your issue.
I wanted to keep everything private in case there is information you do not want anyone else to see.

See you there

[vamcr]

Can I get an update on my issue

[BlompSupport]

Vamcr, I want to tell you that we also had our QA tester team test this issue. Our programmers now have a deeper understanding of what is going on and will be able to help you as soon as possible.

Please know that we really are working on this. We care about you and your issue. I am on top of this, and on top of our programmers to fix it entirely. I will contact you once I have an update.

Please do not hesitate to contact us if you have any questions.
We are here for you.

Thank you for your patience.

[vamcr]

Hello all

I want to know the eta for resolving this issue as you know it's been so long since I lost access to my files. I literally had to download each file individually to access some of my files.

[BlompSupport]

Hello,

I know it has been so long, but I promise you that our programmers are working on this.
I will try my best to make sure you get all your files back.

We very much apologize for the delay!

[frankk000]

hello, same issue i can't open folder and download not work please help us,is possible change email address? i used temporary email when register account ,i don't know you send download link to email address,no download without link to email?.I don't remember the names of the files and I can't enter the folder to search and download them again.