I can not download my shared file

Technology can be tricky, but we're here to help. In Technical Chat, you'll find a team of Blomp experts and a community of helpful users ready to tackle any challenges you might encounter. No question is too big or too small – we're committed to making your Blomp experience as smooth as possible.
Locked
leavefile
Posts: 1
Joined: Mon Oct 25, 2021 5:44 am
Contact:

I can not download my shared file

Post by leavefile » Sat Aug 27, 2022 7:36 am

Hi, when I share my file with "Anyone on the internet with this link can view" , and click copy link. after that when I wants to download that file from shared link, its downloading a 0 kb file.
Status :

mckinljb
Posts: 2
Joined: Tue Aug 23, 2022 12:04 pm
Contact:

Re: I can not download my shared file

Post by mckinljb » Sat Aug 27, 2022 1:11 pm

I came here because I am having the exact same problem.
Status :

BlompSupport
Posts: 725
Joined: Wed Feb 13, 2019 4:20 pm
Contact:

Re: I can not download my shared file

Post by BlompSupport » Mon Aug 29, 2022 7:09 am

Hey leavefile and mckinljb,

Thank you for informing us about the issues you are facing. I forwarded the comments to our programmers and they are currently looking into it as I write.

Please let us know if you are still having this issue.
Thank you and Blomp on!
Status :
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 725
Joined: Wed Feb 13, 2019 4:20 pm
Contact:

Re: I can not download my shared file

Post by BlompSupport » Thu Sep 01, 2022 4:19 am

Hello Blompers,

Are you still having any issues? Our programmers informed us that all should be good now.
Please let us know :)
Status :
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

geeforce11
Posts: 16
Joined: Fri May 07, 2021 8:36 am
Contact:

Re: I can not download my shared file

Post by geeforce11 » Thu Sep 08, 2022 11:20 am

Untitled.jpg
Downloading shared links still don't work, 0KB
Status :

BlompSupport
Posts: 725
Joined: Wed Feb 13, 2019 4:20 pm
Contact:

Re: I can not download my shared file

Post by BlompSupport » Fri Sep 09, 2022 7:10 am

Hello geeforce11,

I informed our programmers and they are currently working on it. I will let you know once your issue is resolved and wait for your confirmation.

Until then, blomp on :)
Status :
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 725
Joined: Wed Feb 13, 2019 4:20 pm
Contact:

Re: I can not download my shared file

Post by BlompSupport » Wed Sep 14, 2022 11:15 am

Hello! I'm back and this time, with great news!

Guess what :) our programmers just fixed your issue! Please confirm that you no longer have issues Downloading shared links.
Status :
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

Locked

Who is online

Users browsing this forum: No registered users and 30 guests