Download URL is not generated

[kevinnn]

Hi Team,

I hope you can help me. I am trying to download my data by clicking the Download All button however I've waited the whole night but no download url was provided. Can you please help me? I need those files download. I downloaded the macos app however it always go crazy, the app will unexpectedly closed.

Thank you!
Kevin

[jgladdis]

I am having the same issue - have had this problem for over a week. It will not generate a new download link and when I select r-send, I also get nothing.

[kevinnn]

This is really frustrating. I need to get my files. It is almost 30gb and I dont want to manually download them 1 by 1. Jizz

[kevinnn]

Any news Blomp Support?

[rade0000]

i have the same problem.

[kevinnn]

Hi @Blomp Support,

any news?

Regards,
Kevin

[jgladdis]

Clearly not something that Blomp Support support is concerned about.

[kevinnn]

Hi @blomp,

Any news? I hope you will hear us users about our issue.

[BlompSupport]

Hey there Blompers.
Thanks for bringing your concerns to us here in the forums. We went back to our development team and made some adjustments. I think you will see magic the next time you visit Blomp. Let us know and please keep on Blomping!

[kevinnn]

Hi @Blomp,

Thank you for addressing this. So this is what I did:

1. Check all files that I want to download
2. Click the Download Button
3. A pop out appeared saying it will send a link for the download.

Result :
1. It did not send me an email after 30mins.
2. I checked spam folder but still no email from you with the link

Can you please let me know if I missed anything.