Download stuck at 99 percent

[blueaoi]

First of all, I must praise Blomp team for improving both the upload and download speed of their platform. The speed has been both increased and stabilized since I opened a tech problem thread a few months ago. Sadly, there's still an issue that need fixing. I just recently uploaded a 1.3 GB rar file to my storage, and pleased to see that the upload process went pretty smoothly without any problem. However, when I tried to download the said file back, it's always stuck near completion. At first, I thought it was just a glitch, so I try to re-download the same file the second and third time. Sadly, all three attempts were met with the same problem - stuck near completion as if something is disconnecting or disturbing the connection between my PC and Blomp. For clarification, I didn't use Blomp client or app, and just downloading normally through web client and Mozilla download [No download manager]. Hope Blomp team can fix this issue ASAP. Keep up the good work.

stuck.png (6.35 KiB) Viewed 6163 times

Thanks for the kind words.

Is your windows machine fully updated?

Thanks,

BlompTeam

[BlompTeam]

First of all, I must praise Blomp team for improving both the upload and download speed of their platform. The speed has been both increased and stabilized since I opened a tech problem thread a few months ago. Sadly, there's still an issue that need fixing. I just recently uploaded a 1.3 GB rar file to my storage, and pleased to see that the upload process went pretty smoothly without any problem. However, when I tried to download the said file back, it's always stuck near completion. At first, I thought it was just a glitch, so I try to re-download the same file the second and third time. Sadly, all three attempts were met with the same problem - stuck near completion as if something is disconnecting or disturbing the connection between my PC and Blomp. For clarification, I didn't use Blomp client or app, and just downloading normally through web client and Mozilla download [No download manager]. Hope Blomp team can fix this issue ASAP. Keep up the good work.

stuck.png

Thanks for the kind words.

Is your windows machine fully updated?

Thanks,

BlompTeam

Apparently I edited your message in my reply.

We removed the file size indicator and that seems to have improved things, please let us know.

Best,

BlompTeam

[blueaoi]

First of all, I must praise Blomp team for improving both the upload and download speed of their platform. The speed has been both increased and stabilized since I opened a tech problem thread a few months ago. Sadly, there's still an issue that need fixing. I just recently uploaded a 1.3 GB rar file to my storage, and pleased to see that the upload process went pretty smoothly without any problem. However, when I tried to download the said file back, it's always stuck near completion. At first, I thought it was just a glitch, so I try to re-download the same file the second and third time. Sadly, all three attempts were met with the same problem - stuck near completion as if something is disconnecting or disturbing the connection between my PC and Blomp. For clarification, I didn't use Blomp client or app, and just downloading normally through web client and Mozilla download [No download manager]. Hope Blomp team can fix this issue ASAP. Keep up the good work.

stuck.png

Thanks for the kind words.

Is your windows machine fully updated?

Thanks,

BlompTeam

Apparently I edited your message in my reply.

We removed the file size indicator and that seems to have improved things, please let us know.

Best,

BlompTeam

I tried again just now but sadly my two of my downloads are still stuck at 98 percent. In the second screenshot that I attached on this message you can see that my internet activity monitor on task manager is flat lining even though the download is still unfinished.

[BlompTeam]

First of all, I must praise Blomp team for improving both the upload and download speed of their platform. The speed has been both increased and stabilized since I opened a tech problem thread a few months ago. Sadly, there's still an issue that need fixing. I just recently uploaded a 1.3 GB rar file to my storage, and pleased to see that the upload process went pretty smoothly without any problem. However, when I tried to download the said file back, it's always stuck near completion. At first, I thought it was just a glitch, so I try to re-download the same file the second and third time. Sadly, all three attempts were met with the same problem - stuck near completion as if something is disconnecting or disturbing the connection between my PC and Blomp. For clarification, I didn't use Blomp client or app, and just downloading normally through web client and Mozilla download [No download manager]. Hope Blomp team can fix this issue ASAP. Keep up the good work.

stuck.png

Thanks for the kind words.

Is your windows machine fully updated?

Thanks,

BlompTeam

Apparently I edited your message in my reply.

We removed the file size indicator and that seems to have improved things, please let us know.

Best,

BlompTeam

I tried again just now but sadly my two of my downloads are still stuck at 98 percent. In the second screenshot that I attached on this message you can see that my internet activity monitor on task manager is flat lining even though the download is still unfinished.

Thanks for your continued help!

We think this is a problem with the way HTTP/2.0 works on our load balancers. We've disabled that and think it should help.

Please let us know!

Best,

BlompTeam

[blueaoi]

Thank you for superb troubleshooting and customer service, the problem is now resolved.