Blomp Support Forums

I have some files saved on blomo but when I download them and they to open them it says "file not able to open" please help in cannot lose those videos

Hello Blomper,

Oh no! We are sorry to hear that you are not able to download files.
Our tech team will check this issue now. If you see any other error message you can also send us a screenshot that will help our team to detect easily the problem.

Thank you for your patience and collaboration.

Regards,

Hi again Blomper,

We have a question for you.

Is it just a specific file that you're unable to open when downloading it through Blomp, or have you attempted to download multiple files, experiencing the same error of being unable to open them?

Thank you for your cooperation.

Multiple files are unable to download I've tried many and I only download once at a time I noticed this happend once I renamed them

Hello Blomper,

Thank you for the clarification.
Our tech team is already investigating the issue. I will let you know when the issue is fixed.
We thank you in advance for your patience.

Kind Regards,

I'm having trouble downloading files and getting a "check internet connection" message. I cannot do more than one file download at a time, but even a single download will time out on me. Like your product and it's affordable, but I get lots of glitches.

Hello Blomper,

Happy Holidays!
We are glad that you enjoy using our services.
Thank you for your patience and for sharing additional details about the issue.
Despite the holiday season, our team is actively working to address and resolve the issue as efficiently as possible.

We'll keep you posted on the progress and let you know once it's resolved.

Best regards,

Hello Blomper,

Great news! The problem has been resolved.

Please verify if you can now successfully download your files.

Thank you and have a wonderful day.

Best regards,

No it's the same the file downloads but not as a video. It downloads as an apk when I tap on it it says "file not able to open"

Hello Blomper,

Happy New Year!

We are sorry that you can not open your downloaded files
The issue is already been reported and I will let you know when it will be fixed.
In case you are experiencing further issues feel free to send us a screenshot of the problem and we will do our best to resolve it asap.

Wishing you a great day ahead!