Unjustified mail about not logging in

[richard63]

Hello.

Today I got a mail:

Hello richard!

You haven’t logged in for a while. You may lose access to your account and will not have access to your photos, videos, and documents!
etc.

However, seems your check system is off, because I automatically login with the Blomp app -every- day when I start my PC.
So something is wrong here.
Please fix the check.

[BlompSupport]

Hey there!

Thanks for bringing this to our attention. Our Blomp team has already fixed this and you should no longer have any issues.

We apologize if this caused any confusion.

[richard63]

Hello.

Sorry to bump this topic, but today I got another mail saying I need to login.
However I login automatically with the app every day.

So maybe you can fix this again?

[BlompSupport]

Hello Blomper,

Happy New Year!

Apologies for the email you received, despite your daily account logins. The matter has been escalated to our technical team, and we will inform you as soon as the issue is resolved.

Thank you and have a great day.

Regards,

[richard63]

Hello dear support.

Thank you very much and a happy New Year to you too!

[BlompSupport]

Hello again, Blomper!

Thanks a bunch for the warm wishes!
I'm thrilled to share some good news with you – the issue has been resolved, and you won't be getting any more emails about not logging into your account.

If you have any more questions, feel free to get in touch.

Wishing you an absolutely fantastic day!

Best regards,

[richard63]

Hello there support.

Thank you very much for the quick solution.
Have a good one!

Cheers!