Re: No forum username and no support despite purchasing two different plans
Posted: Wed May 26, 2021 10:58 pm
Hello,
Thank you for you extensive write up. Sorry that you've not received your forum names on your other accounts. We replied to your tickets but they may be hitting your spam box or not being received. Please mail us again from a non-forum name account, and include in that email the name you would like to use, and we will add it. You can check if a forum name is taken on the account creation page without having to actually create the account.
You are correct, it is possible to abuse our free account system as it is configured at this time. Many of our accounts are free and active, and we have seen this in the past. Your point is sound, but at this time misconduct of our free accounts is rather small so we will not be changing policy at this time. When Blomp becomes a more mature service we may have to change our policies for free accounts.
We will do some internal testing uploading large files through our application and online dashboard to see if we can replicate the issues. Glad that rclone is at least working well for you.
Finally, we are proud of the speeds that we are able to offer our customers, and it's great to see some real world examples of power-user use case.
Thanks,
BlompSupport
Thank you for you extensive write up. Sorry that you've not received your forum names on your other accounts. We replied to your tickets but they may be hitting your spam box or not being received. Please mail us again from a non-forum name account, and include in that email the name you would like to use, and we will add it. You can check if a forum name is taken on the account creation page without having to actually create the account.
You are correct, it is possible to abuse our free account system as it is configured at this time. Many of our accounts are free and active, and we have seen this in the past. Your point is sound, but at this time misconduct of our free accounts is rather small so we will not be changing policy at this time. When Blomp becomes a more mature service we may have to change our policies for free accounts.
We will do some internal testing uploading large files through our application and online dashboard to see if we can replicate the issues. Glad that rclone is at least working well for you.
Finally, we are proud of the speeds that we are able to offer our customers, and it's great to see some real world examples of power-user use case.
Thanks,
BlompSupport