Can't log in and saying not registered

[wanderingvagrant]

Hi,

My team recently tried to log into Bloomp after returning from the holidays, as we received an email saying the account was suspended. We've had no other emails from Bloomp suggesting there was an issue or any reminders (checked the Junk folder too). Now we can't log in at all, as the site is saying our team address is not registered. How do we get our files back?

Thanks

[BlompSupport]

Happy Holidays Blomper!

Oh dear! We're sorry to hear about this.
Could you share the email address of your team members so we can look into the account?
We're here to assist.

Thank you.

[jhelderweirdt]

Hi support!

I have the same problem...
I got a mail without previous notification and since that moment I'm not able to login.

Kr
Jens

[BlompSupport]

jhelderweirdt,

Sorry for the inconvenience. We're here to help sort things out.

1. Did you get an email notifying you that your account has been suspended?

2. Could you please shoot us a DM with the email address associated with your Blomp account that's giving you trouble logging in? Any additional details or screenshots you can provide about the issue would be incredibly helpful.

Thanks a bunch!

Warm regards,

[BlompSupport]

Hello jhelderweirdt,

As per your request in DM, we have restored both of the accounts. Please confirm if you and your partner can successfully log in to your Blomp accounts as mentioned in DM.

Kindly check your DM for more information.

Kind Regards,