Was my 250GB subscription cancelled?

[briantcarcich]

Background

I received the email in the image below.

I paid $11.88 for a 1y 250GB subscription a couple of months ago.

I have been trying to transfer two files, around 100GB each, unsuccessfully, to Blomp for several weeks now, and have had some email exchanges with support@ and good.dev05@.

My [Plans & Billing] page still has me listed as having a 1y 250GB subscription.

Queries

Why did I get that email? What does it mean? If my subscription is going to be cancelled, will I get a refund?

Thank you,

Brian Carcich

[BlompTeam]

Background

I received the email in the image below.

I paid $11.88 for a 1y 250GB subscription a couple of months ago.

I have been trying to transfer two files, around 100GB each, unsuccessfully, to Blomp for several weeks now, and have had some email exchanges with support@ and good.dev05@.

My [Plans & Billing] page still has me listed as having a 1y 250GB subscription.

Queries

Why did I get that email? What does it mean? If my subscription is going to be cancelled, will I get a refund?

Thank you,

Brian Carcich

We believe this was a result of a ticket you opened up where you had accidentally paid for two separate accounts. You are likely seeing that notice from the one that was cancelled... not the annual one.

Thanks,

BlompTeam