Upgrade and billing

[trincatola]

Hi, I tried to upgrade to the 2Tb plan using BlompLive. I used applepay subscription and was billed correctly. As I try to restore purchase on the app it keeps giving the error: failed to verify purchase with Blomp. It has been 1 hour, is it just a matter of time? How long should it take?

Thank you

[BlompSupport]

Hey Blomper,

We hope you're doing well!

We're really sorry to hear that you encountered some issues with the upgrade process. We truly appreciate you being a part of the Blomp community and for your enthusiasm in upgrading your account to 2TB.

Rest assured, we'll look into this matter from our end to ensure everything goes smoothly. We'll double-check the payment status and investigate any potential issues that might have arisen.

I'll make sure to keep you updated every step of the way.

Thanks again for your patience and support!

[BlompSupport]

Hey Blomper!

Hope you're doing well!

We've taken a look at your account, but unfortunately, we couldn't locate the transaction.
Could you please send us the invoice for the payment via DM?

Thanks a bunch!

Kind Regards,