I have 2TB plan - why does the system thinks it 20GB?

[thomaslindvig]

i have 2TB plan, but webpage says it is only 20GB plan, why?

[BlompSupport]

Hello Blomper,

We hope that you are having a fantastic day.

Apologies for the trouble you're facing with your 2TB plan.

1. To assist you, could you please provide a screenshot of your payment for the 2TB storage package?
2. Also, make sure your internet connection is stable, and try clearing your caches.

Our team will investigate the issue and inform you once it's resolved.

Thank you for your patience and cooperation!

Best regards,

[BlompSupport]

Dear Blomper,

Great news! The issue has been resolved.
You should now be able to view your 2TB plan in your account.

Kindly verify and confirm.

Thank you.

[marinaetuci]

I have the same issue ,just bought the 250GB plan but the system still showing 20gb,here is my attached payment http://prntscr.com/09vXzbqVPz-e
kindly need your attention.
thank you

[BlompSupport]

Dear Blomper,

Apologies for the inconvenience with your 250 GB access.

We're looking into your account and will get back to you shortly.
Thanks for sharing proof of payment and for your patience.

Best regards,

[BlompSupport]

Hello Blomper,

We appreciate your patience!

Here's some positive news for you: Your 250GB plan is now active on your account.

Should you require any assistance, please don't hesitate to contact us.

Best regards,